Privacy Policy

Our Commitment to Privacy

At Moskal, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered sentiment monitoring platform.

Account Information

• Name and email address when you create an account
• Company or organization information (if applicable)
• Account preferences and settings
• Billing and payment information (processed securely through third-party providers)

Usage Data

• Platform usage patterns and feature interactions
• Search queries and filter preferences
• Report generation and download activities
• Technical information such as IP address, browser type, and device information

Public Social Media Data

• Publicly available social media posts and content
• Public user profiles and engagement metrics
• Trending topics and hashtags
• Public sentiment and conversation data

Service Provision

• Provide real-time sentiment analysis and monitoring services
• Generate insights, reports, and analytics dashboards
• Deliver AI-powered conversation analysis and topic tracking
• Maintain and improve platform functionality

Communication

• Send automated reports and alerts
• Provide customer support and technical assistance
• Share important service updates and announcements
• Respond to your inquiries and feedback

Platform Improvement

• Analyze usage patterns to enhance user experience
• Develop new features and capabilities
• Improve AI algorithms and accuracy
• Conduct research and development activities

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your subscription plus a reasonable period for backup and recovery purposes.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With trusted service providers who assist in platform operations (under strict confidentiality agreements)
• In connection with a business transfer or acquisition (with prior notice)
• To protect the rights, property, or safety of Moskal, our users, or others

5. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain types of data processing

To exercise these rights, please contact us at privacy@moskal.id. We will respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

7. International Data Transfers

As a global platform, we may transfer your information to countries outside of Indonesia. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Compliance with international data protection standards
• Use of approved transfer mechanisms and safeguards
• Contractual protections with international service providers

8. Children's Privacy

Moskal is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: